Customer Service Officer / Sales Coordinator | Ang Mo Kio - YL38

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm is seeking a Customer Service Officer in Singapore to manage customer inquiries, provide support, and ensure effective order management. The ideal candidate should have at least 3 years of relevant experience and possess strong communication skills. You will prepare necessary documentation and work closely with internal teams to fulfill customer requests. This role offers a competitive salary and requires occasional work after office hours.

Qualifications

• At least 3 years of relevant working experience.
• Candidates with more experience will be considered for senior roles.
• Able to work after office hours when required.

Responsibilities

• Provide good customer support to corporate customers.
• Respond promptly to customer inquiries and requests.
• Proactively update customers on order status.

Skills

Customer support

Order management

Documentation preparation

Communication

Education

Degree or Diploma

Job description

Customer Service Officer

• Working days: Monday - Friday 830am to 530pm
• Working Location : Ang Mo Kio
• Salary: $2,500 - $4,000 (depend on exp)

Job Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Job Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position
• Able to work after office hours when required
• Experience in managing multiple projects/engagements with short deadlines is an advantage

Interested candidate may contact me and send your resume via: #6585995673 or [e-mail] allow us to match you with our Clients. PLEASE INCLUDE [notice period, last drawn salary and expected salary] in your resume. Lee Yi Lian (Ms) Reg No. R25157768 THE SUPREME HR ADVISORY PTE LTD EA No: 14C7279