Customer Service Officer (Receptionist / 5.25 days / Building Management Coordination / Tenant [...]

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Responsibilities

• Ensures highest standard of service delivery to tenants/ customers/visitors.
• Handle first level enquires, through incoming calls, email or walk in
• Understand tenants/ customers/ visitors needs and provide quick, accurate and satisfactory answer to their queries and concerns.
• Gather tenants/ customers feedback and sentiments and elevate to the relevant parties for further actions.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with tenants/ customers.
• Ensure smooth visitors registration.
• Assist and provide support for tenant events activities in the aspects of registration to ensure events organized by tenants within the building premises run smoothly.
• Manage car park application including promoting season parking.
• Coordinate with relevant parties on tenant directory, digital panel, website and TV screen.
• Maintain and improve service level quality by adhering to standards and guidelines.
• Attend to urgent cases referred by Building Manager.

How to Apply

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651