Customer Service Officer @ Punggol

FRASERS PROPERTY RETAIL MANAGEMENT PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail management company in Singapore is seeking a Customer Service Officer to provide excellent service and assist with promotions in a shopping mall setting. The ideal candidate should have prior experience in customer service, strong communication skills, and a customer-oriented attitude. Flexibility to work weekends and holidays is necessary.

Qualifications

• Customer centric personality and positive attitude.
• Prior Customer Service Officer experience in retail mall preferred.
• Good communication skills.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Assist in the execution of shopping mall’s promotion and redemption programmes.
• Handle all customers’ enquiries and provide assistance.

Skills

Customer service

Communication skills

Positive attitude

Job description

Job Description

Responsibilities

• Provide excellent customer service to internal and external customers
• Assist in the execution of shopping mall’s promotion and redemption programmes
• Handle all customers’ enquiries and provide assistance
• Ensure that the redemption process during the advertising and promotion campaign period is carried out properly
• Provide administrative support to the Management Office whenever necessary

Key Requirements

• Customer centric personality and positive attitude
• Prior Customer Service Officer experience in retail mall will be highly preferred
• Good communication skills
• Able to work 6 days work week, retail hours and shift work
• Able to work on weekends and PH