Customer Service Officer (Office)

VALE ESTHETICS (PTE. LTD.); Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading call center service provider in Singapore is seeking an experienced outbound call center professional. You will engage with prospects, manage appointments, and maintain a high level of service. The ideal candidate should have at least 1 year of experience in outbound calls, possess excellent communication skills, and be proficient in both English and Mandarin. This role offers opportunities for growth and requires a professional demeanor in client interactions.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Maintain professionalism while speaking to prospects or clients.
• Manage appointment cancellations and reschedule appointments promptly.
• Conduct regular calls to book appointments.
• Remind clients of their appointments.

Skills

Microsoft Office

Interpersonal Skills

Customer Service Experience

Good Communication Skills

Tools

Microsoft Excel

Microsoft Word

Job description

Roles & Responsibilities

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Tell employers what skills you have

• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Inventory
• Administration
• Data Entry
• Good Communication Skills
• Freight
• Communication Skills
• Administrative Support
• Customer Satisfaction
• Team Player
• Microsoft Word
• Customer Service
• Shipping
• Customer Service Experience