Customer Service Officer (Office)

EZYHEALTH HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare technology company in Singapore is seeking an individual with outbound call center experience for appointment management tasks. The role requires excellent interpersonal and communication skills, with a necessity to engage with clients in both English and Mandarin. Responsibilities include managing prospects, booking and rescheduling appointments, and maintaining professionalism. Ideal candidates will have a minimum of 1 year experience in a similar role, ensuring high service quality during client interactions.

Qualifications

• Minimum of 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Maintain professionalism while speaking to prospects or clients.
• Manage appointment cancellations and reschedule appointments.
• Conduct regular calls to book appointments.
• Remind clients of their appointments.

Skills

Interpersonal skills

Communication skills

Language proficiency in English

Language proficiency in Mandarin

Job description

<3>Company Profile

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job Responsibilities

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.