Customer Service Officer (Office)

8 MEDI-AESTHETICS (DHOBY GHAUT) PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Singapore is seeking candidates for an outbound call role. Responsibilities include managing client appointments, engaging with prospects, and maintaining high service standards. Ideal candidates should have at least 1 year of experience in a call center, strong interpersonal skills, and the ability to communicate fluently in English and Mandarin. This position is essential for ensuring a high level of client satisfaction.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with Prospects.
• Maintain professionalism while speaking to Clients.
• Manage appointment cancellations and reschedule promptly.
• Conduct calls to book appointments.
• Remind clients of their appointments.
• Perform ad hoc duties assigned by the supervisor.

Skills

Microsoft Office

Microsoft Excel

Interpersonal Skills

Customer Service

Good Communication Skills

Data Entry

Administrative Support

Job description

Roles & Responsibilities

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Tell employers what skills you have

• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Inventory
• Administration
• Data Entry
• Good Communication Skills
• Freight
• Communication Skills
• Administrative Support
• Customer Satisfaction
• Team Player
• Microsoft Word
• Customer Service
• Shipping
• Customer Service Experience