Customer Service Officer / Executive (Property Management)

CBRE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading real estate services firm in Singapore is seeking a customer service-oriented individual to assist guests and residents. Responsibilities include maintaining service records and providing administrative support to the property management team. Ideal candidates should possess O levels or relevant certification, with preference for those with customer service experience. Open to rotating shifts, this role is essential for ensuring efficient operations within the property.

Qualifications

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.

Responsibilities

• Assist guests and visitors with concierge services.
• Maintain accurate service request records.
• Respond to emergency situations calmly.

Skills

Customer service experience

Interpersonal skills

Communication skills

Education

O levels or relevant certification

Job description

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.

Responsibilities

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Requirements

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Open to work rotating shifts.

Interested candidates, please submit your application with resume including the following information:

1. Last drawn/ Current salary.
2. Expected salary.
3. Notice Period.