Customer Service Officer / Executive (Logistics)

CENTRAL EXPRESS LINES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for a candidate to manage import/export documentation and provide customer support. Responsibilities include liaising with shipping companies and coordinating shipment preparations. Candidates should have a GCE N or O level/Diploma and preferably experience in logistics. A positive attitude and teamwork skills are essential.

Qualifications

• Must work independently and as a team player.
• Preferably have experience in Logistics/Shipping/Freight Forwarding.

Responsibilities

• Arrange Import/Export Documentation & Processes.
• Provide customer support for shipments and advise on country regulations.
• Coordinate with warehouse team for shipment preparation.

Skills

Customer support

Documentation preparation

Coordination skills

Education

GCE N or O level / Diploma

Job description

Job Description

• Arrange Import/Export Documentation & Processes
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading / FTA Agreement)
• Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client till the whole transaction is completed.
• To co-ordinate with warehouse team for export/import shipment preparation (i.e. cargo pick up, shipping marks, barcode labelling)
• Handling customer enquires or complaints
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Prepare Profit and loss for each shipment.
• Liaise and maintain good relations with agents and shipping companies.
• Other Administrative and ad-hoc duties if required

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Preferably with Logistics/ Shipping / Freight Forwarding Experience