Customer Service Officer / Executive

CANDID WATER COOLER PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading water cooler provider in Singapore is seeking a Customer Service Representative to provide exceptional support via phone and email. The ideal candidate will have a minimum of 3 years' experience in customer service, with strong communication and problem-solving skills. This role includes handling customer inquiries, resolving issues effectively, and contributing to process improvements. Opportunities for career advancement exist within the company. Regular office hours are from 8:30 am to 6:00 pm, Monday to Friday.

Benefits

Career advancement opportunities

On-the-job training

Qualifications

• Minimum of 3 years’ work experience in customer service and/or frontline roles.
• Good command of spoken and written English.
• Meticulous and able to handle challenging situations calmly.

Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively.
• Deliver excellent customer service experiences and prepare quotations.

Skills

Good communication skills

Analytical skills

Problem-solving skills

Team player

Customer service orientation

Job description

Monthly salary: $2,300.00 to $2,500.00

5-day week (Monday to Friday)

Regular office hours: 8.30 am to 6.00 pm

Easily accessible work location: International Plaza (above Tanjong Pagar MRT station)

On-the-job training will be provided

Benefits

Career advancement opportunities and job rotation for the incumbent with the potential for supervisory and / or managerial role.

Job Description

Reporting to the Senior Manager the incumbent will provide customer service, via emails and phone, aligned to the company’s business and strategic goals.

Job Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company’s procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.

Job Requirements

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Able to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 3 years’ work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.