Customer Service Officer (Engineering/Call Center/North)

Talent Trader Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support. Your responsibilities will include handling inquiries, resolving complaints, and collaborating with internal teams to enhance customer satisfaction. This position offers an exciting opportunity to make a difference in a fast-paced environment while developing your skills in customer service. If you are passionate about helping customers and thrive in a challenging setting, this role is perfect for you.

Qualifications

• Diploma or degree in Engineering or related field required.
• Prior experience in customer service or call center environment is essential.

Responsibilities

• Handle customer inquiries and provide excellent service.
• Collaborate with teams to resolve customer issues efficiently.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Multitasking

Technical Support

Education

Diploma or Degree in Engineering

Related Field

Tools

Microsoft Office

Job description

Responsibilities:

• Handle incoming customer inquiries and provide excellent customer service.
• Assist customers with product information, technical support, and order processing.
• Resolve customer complaints and ensure customer satisfaction.
• Collaborate with internal teams to address customer issues and provide timely resolutions.
• Maintain accurate customer records and update customer databases.
• Conduct customer satisfaction surveys and gather feedback.
• Follow up on customer inquiries and ensure prompt resolution.
• Handle escalated customer complaints and issues.
• Provide recommendations for process improvement and customer service enhancement.
• Stay updated on company products, policies, and procedures.

Minimum Requirements:

• Diploma or degree in Engineering or any related field.
• Prior experience in customer service or call center environment.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to empathize with customers.
• Ability to handle high volume of customer inquiries and multitask effectively.
• Problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment and adapt to changing customer needs.
• Fluency in English and other relevant languages is preferred.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.