Customer Service Officer cum Receptionist

Venus Beauty; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A retail company in Singapore is seeking a Customer Service Officer cum Receptionist. The role involves handling customer service inquiries, coordinating internally, and resolving issues efficiently. Ideal candidates will have a minimum GCE 'N'/'O' Level and 1 to 2 years of relevant experience. Proficiency in MS Office and strong interpersonal skills are essential. This is a full-time entry-level position offering a dynamic working environment.

Qualifications

• Minimum GCE 'N'/'O' Level required.
• 1 to 2 years relevant experience in customer service or retail.
• Strong analytical and problem-solving abilities.

Responsibilities

• Handle customer service hotline and provide first level support.
• Co-ordinate with internal staff to ensure closure of all customer service calls.
• Resolve customer queries efficiently.

Skills

Customer-oriented

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Communication skills

Education

GCE 'N'/'O' Level

Tools

MS Office (Excel & Word)

Job description

Customer Service Officer cum Receptionist

• Handle customer service hotline and provide first level of support
• Handling telephone calls, screening and directing calls
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints
• Resolve customer queries efficiently and elevate problems/issues promptly
• Other ad‑hoc duties as assigned

Requirements

• Minimum GCE ‘N’/‘O’ Level
• 1 to 2 year(s) relevant experience in customer service or retail
• Strong analytical, good problem solving and decision making abilities
• Proficient in MS Office (Excel & Word)
• Ability to work independently with minimum supervision
• Customer‑oriented with good interpersonal and communication skill

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail

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