Customer Service Officer (CSO) |Enrichment Center | Toa Payoh / Bukit Timah - 4769

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Officer in Singapore. The role requires handling customer inquiries, promoting educational programs, and managing sales transactions. Candidates should have at least GCE 'A' levels or a Diploma and 2 years of relevant experience, along with proficiency in MacBook and G-Suites. This position involves working across multiple locations as needed.

Qualifications

• Minimum GCE 'A' levels or Diploma qualifications required.
• At least 2 years of relevant work experience in customer service roles preferred.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, Sheets).

Responsibilities

• Explain courses and education philosophy to potential customers.
• Promote center programs to potential and existing customers.
• Build relationships with customers.
• Handle phone and email queries promptly.
• Manage sales transactions effectively.

Skills

Customer relationship management

Effective communication

Sales transaction management

Multitasking

Education

GCE 'A' levels or Diploma

Tools

MacBook

G-Suites

Job description

Customer Service Officer (CSO)

Working days & hours: 5 days - 4 weekdays (12:30 PM - 9:30 PM) + 1 weekend (8:30 AM - 6:30 PM).

Working location (Current Hiring):

• Toa Payoh
• Bukit Timah

(Willing to relocate to other branches due to work exigencies)

Salary: $2650 - $3500

Job Responsibilities:

Responsibilities

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers.
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

Qualifications

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

WA ME 8882 4667