Customer Service Officer / Coordinator

CANDID WATER COOLER PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A water cooler service company in Singapore is looking for a Customer Service Officer. The role involves providing customer service through emails and phone calls, handling customer inquiries, and resolving service-related issues. You will work with different departments to ensure customer satisfaction and quality service. Applicants should have at least 2 years of relevant experience, excellent communication skills, and a positive attitude towards teamwork. The position offers training and advancement opportunities.

Benefits

Career advancement opportunities

Qualifications

• Minimum of 2 years' work experience in customer service and/or frontline roles.
• A strong team player committed to work duties.

Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently.
• Deliver excellent customer service experiences.
• Work closely with other departments for seamless responses.
• Contribute ideas to improve efficiency and productivity.
• Build positive relationships with customers.

Skills

Good communication, coordination and people skills

Strong analytical and problem-solving skills

Ability to multi-task

Good command of spoken and written English

Meticulous in handling challenging situations

Positive work attitude

Job description

Monthly salary: $2,000.00 to $2,300.00

5.5 day week (Monday to Friday: 8.30 am to 5.00 pm, Saturday: 8.30 am to 1.00 pm)

On-the-job training will be provided

Benefits

Career advancement opportunities and job rotation for the incumbent with the potential for supervisory role.

Job Description

The incumbent will provide customer service, via emails and phone, aligned to the company's business and strategic goals.

Job Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate action plans, in accordance to company's procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments (e.g. technical, production, delivery team, logistics teams) to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.
• Applicants with the relevant work experience will be given supervisory role to guide and lead the team of Customer Service Officers.

Job Requirements

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Able to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 2 years' work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.