Customer Service Officer (Contract Logistics, Warehouse)

Ceva Logistics Solutions Singapore PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a motivated individual to join their team. The role involves daily communication with customers, managing stock discrepancies, and ensuring operational performance meets service standards. Ideal candidates will have a diploma in Logistics or Business Administration, strong MS Office skills, and a customer-oriented mindset. With a commitment to employee development, they offer competitive benefits including annual leave, health, and life assurance.

Benefits

Competitive annual leave entitlement

Pension

Health insurance

Life assurance

Qualifications

• Preferably Diploma in Logistics or Business Admin.
• Knowledge in product and systems required.
• Excellent customer service orientation.

Responsibilities

• Communicate with customer, warehouse, and forwarders daily.
• Ensure operational KPIs and service standards are met.
• Reconcile all stock discrepancies.
• Responsible for shipment booking and transport arrangements.
• Maintain inventory accuracy with customer's WMS.

Skills

Product and System knowledge

MS Office Skills

Customer Service Orientation

Education

Diploma in Logistics or Business Administration

Job description

Your Role

The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What are you going to do

• Communicate with customer, warehouse and forwarder inday-to-day operations
• Responsible to meet all operational key performanceindicators and required service standard
• Ensure proper keeping of cycle count sheet byrespective Customer Service Executive / Officer for audit trail purpose
• Responsible in reconciling all stock discrepancies
• Shipment booking and transport arrangement
• Experience in order processing
• Collate and compute the monthly KPI report
• Ensure the Customer Service Executive / Officer submitthe KPI per established schedule
• Maintain inventory accuracy between us and customer’s WMS system

What are we looking for - Candidates who possess the following:

• Preferably Diploma in Logistics or Business Admin
• Product and System knowledge & MS Office Skills
• Customer Service Orientate

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.