Customer Service Officer

REFRESH GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local service provider in Singapore is seeking a customer service representative to handle customer appointments, transactions, and provide consultation. Candidates should possess good communication skills, a pleasant demeanor, and a willingness to work on weekends and public holidays. Relevant experience is preferred for maximizing customer satisfaction and sales opportunities.

Qualifications

• Pleasant personality with great patience.
• Able to handle counter system effectively.
• Good communication skills are essential.
• Relevant work experience is preferred.

Responsibilities

• Handle customer appointments and incoming calls.
• Manage check out transactions efficiently.
• Provide excellent customer service and treatment recommendations.
• Build relationships with customers to maximize sales.
• Address customer problems and feedback.
• Deliver professional consultations and evaluations.
• Follow up with customers regarding treatments and products.

Skills

Customer service

Communication

Counter system handling

Patience

Job description

Job Description

• Handle customer appointments booking, incoming call & register customers
• Handle check out transactions on the computer system
• Provide excellent customer service and treatment recommendation to customers
• Relationship building with existing and new customers to maximize sale opportunities
• Handle customer problem and feedback
• Deliver professional consultation and evaluation of customers’ needs
• Follow up consultation with customers with regards to their treatments and products purchased

Job Requirement

• Pleasant personality and have great patience
• Able to handle counter system
• Good in communication
• Relevant work experience preferred
• Must be able to work on weekends and public holidays