Customer Service Officer

ROYAL OCEAN MARINE ENTERPRISE PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading maritime services company in Singapore is seeking a Sales Support and Customer Service Executive. In this role, you will manage inquiries about product availability, pricing, and delivery. Successful candidates will demonstrate excellent communication skills, a proactive approach, and strong capabilities in Excel. Experience in the maritime industry is a plus. The company offers a hybrid working model, competitive benefits, and opportunities for professional growth.

Benefits

21 days annual leave

In-house gymnasium

In-house canteen

Medical and dental cover

Handphone and laptop provided by company

Qualifications

• Excellent interaction capabilities and a proactive communicator.
• Good customer service skills.
• Self-motivated, confident, and able to work independently.

Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time.
• Manage the order-to-delivery process to ensure smooth delivery.
• Maintain continuous and positive rapport with customers.

Skills

Excellent interaction capabilities

Proactive communication

Good customer service

Strong in Excel

Time management

Education

Diploma level and above

Tools

MS Office applications

Job description

Working location: MNC company in the western part of Singapore

Hybrid working: 2 days working from home / 5 working day per week

Benefits: 21 days Annual Leave, in house gymnasium, inhouse canteen, medical and dental cover for staffs and dependent, Handphone and laptop provided by company

Company transport pick up at various MRT station (9 MRT station through out Singapore, Boon Lay . Chua Chu Kang . Clementi . Queenstown . Bedok. Punggol. Toa Payoh. Yishun. Serangoon . Ang Mo Kio (no one is expected to stay back after office hour but follow up require after office hour if any)

This is a fast pace working environment and staffs is expected to be able to follow up on urgent matters after office hours and also able to digests whole departmental email

General Purpose

The job holder is to handle all sales support and customer service activities of assigned

Main Job Tasks and Responsibilities

• Attend to inquiries regarding product availability, pricing, delivery surcharges, and lead time;
• Work with Sales to understand and execute pricing and supply and payment for each account
• Manage the order-to-delivery process to ensure smooth delivery, including coordination with customers, Sales, the global supply team, as well as delivery agents
• Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advice in relation to local geographical conditions and supply limitations
• Order follow-up activities, including submission of delivery notes for invoicing, chase and monitor outstanding payment
• Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts

Requirement

• Excellent interaction capabilities and a proactive communicator
• Diploma level and above
• Proactive and takes initiative to solve issues and deliver results
• Good customer service
• Willing to work in the maritime industry. supply chain or shipping with a sense of urgency, Good time management
• Experience in the marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Self‑motivated, confident, able to work independently, and effective in communication

Chan Chee Meng

07C3069

R1110620