Customer Service Officer

Bomul Holdings Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A catering service provider in Singapore is seeking to hire a professional to manage customer enquiries and orders. The role involves coordinating with kitchen and logistics teams to ensure timely delivery and order accuracy. Ideal candidates should have strong communication skills, attention to detail, and be able to handle customer feedback efficiently. Experience in the catering or hospitality industry is a plus.

Responsibilities

• Manage customer enquiries, reservations, and feedback from both local and overseas customers to ensure timely and accurate responses.
• Process customer orders for catering, bulk purchases, or delivery requests, and ensure all order details are accurately recorded in the system.
• Prepare and submit purchase requisitions for restaurant supplies, ingredients, or equipment.
• Coordinate closely with Kitchen, Purchasing, and Inventory teams to check stock availability.
• Communicate proactively with customers regarding reservation updates, delivery timings, order status, or any potential delays.

Job description

Job Responsibilities

1. Manage customer enquiries, reservations, and feedback from both local and overseas customers to ensure timely and accurate responses.
2. Process customer orders for catering, bulk purchases, or delivery requests, and ensure all order details are accurately recorded in the system.
3. Prepare and submit purchase requisitions for restaurant supplies, ingredients, or equipment, ensuring timely internal approval.
4. Coordinate closely with the Kitchen, Purchasing, and Inventory teams to check stock availability and plan order fulfilment.
5. Communicate proactively with customers regarding reservation updates, delivery timings, order status, or any potential delays.
6. Arrange and confirm delivery or courier bookings for outgoing catering orders or special customer requests.
7. Verify delivery schedules with logistics partners and provide timely updates to customers.
8. Work with the kitchen and warehouse/store personnel to ensure orders are packed correctly and collected by the designated delivery partner.
9. Monitor and follow up on outstanding customer payments or corporate invoices, escalating overdue cases when necessary.
10. Record and report any order discrepancies, missing items, or damages, and follow up on replacement arrangements or claims.
11. Maintain and update all order records, delivery documents, and tracking reports to ensure visibility of pending and completed orders.
12. Review and improve internal SOPs to enhance order accuracy, customer experience, and overall operational efficiency.