Customer Service Manager

Recruit Now Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics firm in Singapore is seeking a Customer Service Manager to enhance customer service and lead the freight forwarding team. The ideal candidate will have at least 4 years of experience in logistics, including 2 years in a supervisory role, and a robust understanding of freight operations. Responsibilities include improving customer relationships, negotiating best rates, and developing service standards. Competitive salary of up to $4,800 plus bonus and AWS included.

Qualifications

• Minimum 4 years’ experience in freight forwarding or logistics.
• At least 2 years in a supervisory or managerial role.
• Strong knowledge of air, sea, and road freight operations.

Responsibilities

• Improve customer service experience and facilitate department growth.
• Negotiate rates with airlines and agents.
• Resolve customer issues and ensure satisfaction.
• Develop service procedures, policies, and standards.
• Build strong relationships with carriers and clients.

Skills

Freight forwarding experience

Customer service skills

Negotiation skills

Report analysis

Job description

Customer Service Manager (Freight Forwarding) - Up to $4,000 – $4,800 +VB + AWS

• Working days: 5 days work week (Monday- Friday,9am- 6pm)

• Working location: Changi (Alps Ave)

Key Responsibilities

• Improve customer service experience, create, engaged customers and facilitate department growth.

• Negotiate best rates with airlines and agents for interest of company.

• Negotiate best offer to client in interests of company.

• Take control of customer’s issues and follow problems through to resolution.

• Set a clear mission and deploy strategies focused towards that mission.

• Develop service procedures, policies and standards.

• Keep meticulous records and document customer service actions and discussions.

• Analyze statistics and compile accurate reports.

• Build excellent relationship with carriers, clients and service providers.

• Keep ahead of industry’s developments and apply best practices to areas of improvement.

• Control resources and utilize assets to achieve qualitative and quantitative targets.

• Adhere to and manage the approved budget.

• Maintain an orderly workflow according to priorities.

• Share information with management on customers and market conditions.

• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Requirements

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role

• Strong knowledge of air, sea, and road freight operations