Customer Service Manager: Lead Team & Transform Operations

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier HR advisory firm in Singapore seeks a Customer Service Manager to lead and mentor the customer service team. Responsibilities include managing client accounts, overseeing inquiries, and ensuring exceptional service delivery. Candidates should possess a Bachelor's degree in Business Administration and at least 2 years’ supervisory experience in customer service. Offering a competitive salary range of $4000 to $4200 plus additional benefits, this role is perfect for those looking to advance their careers in customer service management.

Benefits

Company Transport or Transport Allowance ($800)

Handphone Reimbursement (up to $60)

Sign-on Bonus (T&C apply)

Qualifications

• At least 2 years in Customer Service Supervisory role.

Responsibilities

• Lead, coach and mentor the customer service team.
• Oversee team members' capability in managing sales leads.
• Ensure prompt resolution of customer inquiries and service issues.
• Manage major client accounts and maintain client relationships.
• Prepare monthly performance reports.

Skills

Leadership

Customer service management

Data analysis

Sales management

Education

Bachelor’s Degree in Business Administration or related field

Job description

A premier HR advisory firm in Singapore seeks a Customer Service Manager to lead and mentor the customer service team. Responsibilities include managing client accounts, overseeing inquiries, and ensuring exceptional service delivery. Candidates should possess a Bachelor's degree in Business Administration and at least 2 years’ supervisory experience in customer service. Offering a competitive salary range of $4000 to $4200 plus additional benefits, this role is perfect for those looking to advance their careers in customer service management.