Customer Service Manager/Assistant Manager

DIMERCO EXPRESS SINGAPORE PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global logistics leader is seeking a Customer Service Manager in Singapore to lead the Customer Service team. This role requires oversight of sales support and Global MNC accounts while ensuring high service standards. The ideal candidate will have at least 3-5 years of customer service experience and a strong understanding of freight forwarding operations. This position offers career growth opportunities within a dynamic logistics sector focused on innovation. Join us to make a significant impact in global logistics.

Benefits

Continuous learning and professional training

Opportunities for international travel

Career growth within a global company

Qualifications

• 3-5 years of customer service experience with at least 2 years in a managerial role.
• Strong understanding of freight forwarding and shipping operations.
• Able to work under pressure and manage urgent shipments as required.

Responsibilities

• Lead and manage the Customer Service team supporting Sales and Global MNC accounts.
• Ensure compliance with SOPs and service KPIs.
• Coordinate closely with import and export operations for timely shipment execution.
• Align customer expectations with internal service capabilities.
• Investigate service issues and drive corrective actions.

Skills

Leadership

Microsoft Office

Analytical Skills

Supply Chain

Air Freight

Customer Service

Business Development

Time Management skills

Excellent Interpersonal Communication Skills

Compliance

Education

Diploma or Degree in Logistics, Supply Chain, Business, or a related field

Job description

Roles & Responsibilities

About Dimerco: Dimerco is a global logistics leader, providing comprehensive Air Freight, Ocean Freight, and Contract Logistics solutions. With over 50 years of experience and a robust international network, we are committed to Connecting Asia with the World.

Recognized among the Top 25 Global Air Freight Forwarders, Dimerco operates 160+ offices, 80+ logistics centers, and partners with 200+ strategic agents across Asia-Pacific, North America, and Europe.

Singapore, a vital node in global trade and a leading logistics hub in Asia, plays a key role in our strategic operations. As a gateway to the Asia-Pacific region, Singapore offers a dynamic environment fueled by innovation, digitalization, and a highly efficient port and airport infrastructure. Join us as we help drive the seamless flow of goods through one of the world’s most connected and competitive logistics landscapes.

Job Description

The Customer Service Manager leads the Customer Service team to ensure effective support for Sales Managers and Global MNC accounts, delivering high service standards and operational efficiency. The role focuses on customer satisfaction, service performance, cross-functional coordination, and continuous improvement to support business growth following job responsibilities:

• Lead and manage the Customer Service team supporting Sales and Global MNC accounts
• Ensure compliance with SOPs and service KPIs
• Coordinate closely with import and export operations for timely shipment execution
• Align customer expectations with internal service capabilities
• Liaise with overseas offices and agents on shipment activities
• Support Sales with client engagement, pricing, and business development initiatives
• Investigate service issues and drive corrective actions
• Prepare service performance and management reports

Job Requirements

• Diploma or Degree in Logistics, Supply Chain, Business, or a related field
• Minimum 3-5 years of customer service experience, including at least 2 years in a supervisory or managerial role
• Strong understanding of freight forwarding and shipping operations
• Excellent communication, interpersonal, and leadership skills
• Analytical, detail-oriented, and hands-on in approach
• Able to work under pressure and manage urgent shipments when required

Why Join Dimerco?

• Grow with a leader in a growing industry – Be part of a company expanding globally within the dynamic international freight and logistics sector.
• Invested in your success – Access continuous learning, professional training, and skill development to support your career growth.
• Go global – Experience opportunities for international travel, cross-border projects, and overseas assignments that connect you with the world.

Tell employers what skills you have

• Leadership
• Microsoft Office
• Analytical Skills
• Supply Chain
• Administration
• Approachable
• Air Freight
• Compliance
• Time Management skills
• Customer Satisfaction
• Customer Service
• Business Development
• Excellent Interpersonal Communication Skills
• Pricing
• Shipping
• Customer Service Experience