Customer Service Manager

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading beauty service provider in Singapore seeks a dedicated customer service professional with strong leadership abilities. Responsibilities include responding to client inquiries, educating customers, and ensuring satisfaction and retention. Applicants should have a Bachelor’s degree, 3-5 years of experience in a customer service leadership role, and exceptional communication skills. A calm demeanor in challenging situations is essential. Join our team and help maintain the high standards of our salon.

Qualifications

• Three to five years of experience in a customer service leadership role.
• Well-groomed according to company standards.
• Ability to handle difficult customers effectively.

Responsibilities

• Respond to client inquiries professionally and promptly.
• Educate customers based on their needs during salon visits.
• Gather feedback for continuous improvement.
• Ensure customer satisfaction and retention.

Skills

Professionalism in customer service

Exceptional people skills

High standards of communication

Calm under pressure

Education

Bachelor’s Degree in Business, Commerce or relevant fields

Job description

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate