Customer Service Manager

KOLORIST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty service provider in Singapore is seeking a customer service representative. The ideal candidate will maintain a professional attitude while providing exceptional customer support. Responsibilities include responding to customer queries, gathering customer information, and collaborating with the team for efficient operations. Preferred qualifications include a diploma or bachelor's degree, with prior experience in customer service or the beauty industry considered a plus.

Qualifications

• 1-2 years of relevant customer service experience will be a plus.
• Prior experience in the beauty line is preferred.
• Ability to stay calm in any given situation.

Responsibilities

• Maintain a professional, positive and empathetic attitude at all times.
• Provide professional and excellent customer support.
• Respond to customers' demands and queries with excellence.
• Gather and retain customer information.
• Coordinate with the team and management for smooth operations.
• Provide feedback on efficiency of operations.

Skills

Customer service skills

Communication skills

Digital literacy

Education

Diploma or Bachelor's Degree in relevant fields

Job description

Responsibilities

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers' demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor's Degree in relevant fields
• Professional looking and well-groomed to the standards setProficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred