Customer Service Executive [Up to $2800 | Attractive benefits + Career Progression] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory company in Singapore is seeking a Customer Service Officer to manage customer interactions across various channels and ensure high service standards. Responsibilities include resolving complaints, coaching retail agents, and monitoring performance metrics. Ideal candidates should have relevant experience and a minimum diploma. The role offers a competitive salary and bonuses.

Benefits

AWS & Variable Bonus

AWS

Qualifications

• Relevant working experience required.
• Minimum diploma in any field.

Responsibilities

• Manage inbound and outbound calls, emails, and chats.
• Handle and resolve customer complaints promptly.
• Provide coaching and support to retail agents.
• Monitor key performance indicators.
• Ensure compliance with data privacy policies.

Skills

Customer communication

Complaint resolution

Coaching and training

Performance monitoring

Data privacy compliance

Education

Diploma

Tools

CRM system

Job description

Customer Service Officer

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Teban Garden - Jurong East
• Salary : $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279