Customer Service Executive (Suntec City/Orchard)

Centennial Business Suites; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A coworking operator in Singapore is seeking a motivated Customer Service Executive to join their team. You will interact directly with clients, providing exceptional service in a fast-paced environment. Key responsibilities include responding to inquiries, resolving issues, and maintaining records. The ideal candidate has at least 1 year of experience in a customer-facing role and excellent communication skills. Opportunities for career development and attractive benefits are offered.

Benefits

Competitive salary

Performance-based bonuses

Career advancement opportunities

Qualifications

• Minimum 1 year of experience in a customer-facing role.
• Responsible and reliable with a commitment to exceptional customer service.
• Enthusiastic with a Can-Do attitude.

Responsibilities

• Respond to tenant inquiries and requests via phone, email, and live chat.
• Resolve tenant issues and complaints courteously.
• Maintain detailed records of customer interactions.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to engage with customers

Flexibility and adaptability

Tools

Customer service software

Job description

About the role

Centennial Business Suites Coworking Operator with 10 business centres in Singapore, Kuala Lumpur and Jakarta. We are seeking a motivated and customer-focused Customer Service Executive to join our team based in the Raffles Place/Suntec City Central Region. This full-time role will have you interacting directly with our valued clients, providing exceptional customer service and support.

What you'll be doing

1. Respond to tenant inquiries and requests via phone, email and live chat, providing prompt and professional assistance
2. Resolve tenant issues and complaints in a courteous and empathetic manner
3. Maintain detailed records of customer interactions and follow up as needed
4. Assist with administrative tasks such as order processing and inventory management
5. Contribute to the continuous improvement of customer service processes and procedures
6. Collaborate with cross-functional teams to enhance the overall customer experience
7. Ensuring Business Centre is well maintained
8. Handling vendors invoice and invoicing tenants
9. Handling incoming calls, virtual offices tenants, couriers
10. Able to handle vendors for service and maintenance

What we're looking for

1. Minimum 1 year of experience in a customer-facing role
2. Excellent communication and interpersonal skills, with the ability to engage with customers of all backgrounds
3. Strong problem-solving and conflict resolution abilities
4. Proficiency in using relevant customer service software and technology
5. Responsible and reliable
6. A commitment to providing exceptional customer service and exceeding client expectations
7. Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment
8. Enthusiastic with a Can-Do attitude
9. Good situational awareness

What we offer

At Centennial Business Suites, we are dedicated to the growth and development of our employees. You'll have access to comprehensive training, opportunities for career advancement, and a range of benefits including competitive salary, performance-based bonuses, and a vibrant company culture.

About us

Centennial Business Suites'