Customer Service Executive

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A well-established freight forwarding company in Singapore is seeking a Customer Service Executive to manage customer bookings and logistics arrangements. The successful candidate will document bookings accurately, communicate with customers and shipping lines, and ensure all cargo is in good condition. Applicants should hold a GCE O Level or higher in Logistics Management, with 1-3 years of relevant experience preferred. This full-time role offers a structured work schedule and excellent benefits.

Benefits

AWS

Excellent Welfare

Company transport provided

Qualifications

• Experience in logistics or freight forwarding, 1 to 3 years preferred.
• Ability to handle customer bookings and resolve issues promptly.
• Strong communication skills for liaising with customers and shipping lines.

Responsibilities

• Document and process customer bookings with accuracy.
• Manage shipping arrangements and ensure cargo is in good condition.
• Communicate any changes in shipping details to customers.

Skills

Documentation and processing

Customer communication

Logistics management

Education

GCE O Level / Diploma or Degree in Logistics Management

Job description

Working hour: 9am – 6pm (Monday– Friday)

Company located at Bukit Batok

Company transport provided at Jurong East MRT

AWS + Excellent Welfare

Well Established Freight Forwarding Company

Job Scope

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness
• Input export job reference
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking;
• Keep Sales Personnel informed about their bookings
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service
• Any changes in vessel details or delay in arrival date will be made known to shipper via phone or email by Customer Service
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately

Requirement

• GCE O Level / Diploma or Degree in Logistics Management or equivalent
• 1 to 3 years of relevant experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492