Customer Service Executive (Operations I Administration I West)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established recruitment firm in Singapore is seeking a Customer Service Representative. The role involves managing customer inquiries, maintaining records, and improving service delivery. Candidates must have a Diploma in Business Management and at least 2 years of customer service experience. The position offers a competitive salary of $3000 - $3500 plus additional benefits.

Benefits

AWS

Variable Bonus

Excellent Welfare and Benefits

Career progression

Transport Provided

Qualifications

• At least 2 years of customer service experience.
• Min Diploma in Business Management or equivalent.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Handle customer feedback and follow up for resolution.
• Maintain and upkeep the filing system and NAV software.
• Assist in improving customer satisfaction and recommending process improvements.

Skills

Customer service experience

Communication skills

Problem-solving skills

Education

Diploma in Business Management or equivalent

Job description

• Well Established Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filing system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements

• Min Diploma in Business Management or equivalent
• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492