Customer Service Executive (Marine Logistics)

SmartHire by SEEK; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A distribution group specializing in marine logistics is looking for a Customer Service Executive in Singapore. The role involves processing orders, coordinating shipments, managing customer relations, and ensuring documentation accuracy. Candidates should have at least 1 year of relevant experience and be proficient in Microsoft Office. This position offers a salary range of $2800 to $3100 and requires a proactive approach to customer service. Opportunities for career growth are available.

Qualifications

• At least 1 year of experience as a Customer Service Executive in logistics/marine operations.
• Analytical skills to improve customer service processes.
• Proficient in Microsoft Office for task management.

Responsibilities

• Process orders and customer verifications.
• Coordinate shipments and manage vessel loading.
• Manage customer relations and handle complaints.
• Ensure accurate documentation for delivery orders.
• Maintain safety standards as per OSH programs.
• Support team initiatives for department success.

Skills

Analytical skills

Proficiency in Microsoft Office

Customer service experience

Education

GCE N Level, GCE O Level, or Professional Certificate

Job description

Customer Service Executive (Marine Logistics)

Our client is a distribution group specializing in the storage, delivery, and supply of marine lubricating oil in Singapore. With a strong presence in the maritime industry, they offer excellent opportunities for career growth and development.

What you'll be doing?

Process orders: Handle order processing, customer order verifications, and follow up with customers to ensure smooth transactions.

Coordinate shipments: Liaise with booking agents and ship operators to manage supply schedules and vessel loading.

Collaborate with planners: Work closely with the planning team to ensure timely supply and efficient coordination.

Manage customer relations: Handle customer complaints, provide solutions, and foster long-term relationships through open communication.

Ensure accurate documentation: Prepare and manage delivery orders, closing job orders for billing upon completion.

Maintain safety standards: Contribute to a safe work environment by following OSH programs and relevant regulations.

Support team initiatives: Assist with various tasks as assigned to support the overall success of the customer service department.

Who are they looking for?

Process improver: Analytical skills to identify areas for improvement in customer service processes and workflows.

Tech-savvy: Proficiency in Microsoft Office (Word, PowerPoint, Excel) and Outlook to efficiently manage daily tasks.

Educational background: GCE N Level, GCE O Level, or Professional Certificate.

Industry familiarity: With at least 1 year of customer service executive experience in logistics/ marine operations.

Other Information:

Working Hours: Monday to Friday: 8.30am – 5.30pm

Basic Salary $2800 - $3100

Office Location: Penjuru Lane, Company Transport pick up from Jurong East MRT

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage applications from individuals of all backgrounds and experiences who are passionate about delivering exceptional customer service.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Low Jia Yi | R25127265

#SmartHire

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Singapore?
• How many years' experience do you have as a Customer Service Executive?
• What's your expected monthly basic salary?
• Do you have experience working with logistics, freight & delivery services?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?