Customer Service Executive (Marine Industry)

SmartHire by SEEK; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service provider is seeking a Customer Service Executive in marine logistics. The role involves processing orders, coordinating shipments, and managing customer relations. Candidates should possess at least 1 year of experience in similar roles and be familiar with Microsoft Office tools. This position offers a basic salary between $2800 and $3100 and is based in Singapore, with opportunities for career growth in the maritime industry.

Qualifications

• At least 1 year of customer service experience in logistics/marine operations.
• Strong analytical skills to enhance service processes.
• Tech-savvy and proficient in Microsoft Office applications.

Responsibilities

• Handle order processing and customer verifications.
• Liaise with agents and operators for supply schedules.
• Collaborate with planning teams for timely supply.
• Manage customer complaints and foster relationships.
• Prepare and manage documentation for deliveries.
• Contribute to maintaining safety standards.

Skills

Analytical skills for process improvement

Proficiency in Microsoft Office

Customer relationship management

Education

GCE N Level or O Level or Professional Certificate

Job description

Our client is seeking a Customer Service Executive (Marine Logistics)

About Our Client

Our client is a distribution group specializing in the storage, delivery, and supply of marine lubricating oil in Singapore. With a strong presence in the maritime industry, they offer excellent opportunities for career growth and development.

What you'll be doing?

• Process orders: Handle order processing, customer order verifications, and follow up with customers to ensure smooth transactions.
• Coordinate shipments: Liaise with booking agents and ship operators to manage supply schedules and vessel loading.
• Collaborate with planners: Work closely with the planning team to ensure timely supply and efficient coordination.
• Manage customer relations: Handle customer complaints, provide solutions, and foster long-term relationships through open communication.
• Ensure accurate documentation: Prepare and manage delivery orders, closing job orders for billing upon completion.
• Maintain safety standards: Contribute to a safe work environment by following OSH programs and relevant regulations.
• Support team initiatives: Assist with various tasks as assigned to support the overall success of the customer service department.

Who are they looking for?

• Process improver: Analytical skills to identify areas for improvement in customer service processes and workflows.
• Tech-savvy: Proficiency in Microsoft Office (Word, PowerPoint, Excel) and Outlook to efficiently manage daily tasks.
• Educational background: GCE N Level, GCE O Level, or Professional Certificate.
• Industry familiarity: At least 1 year of customer service executive experience in logistics/marine operations.

Other Information:

Working Hours: Monday to Friday: 8.30am – 5.30pm

Basic Salary $2800 - $3100

Office Location: Penjuru Lane, Company Transport pick up from Jurong East MRT

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We encourage applications from individuals of all backgrounds and experiences who are passionate about delivering exceptional customer service.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Low Jia Yi | R25127265

Application Questions

• Which of the following Microsoft Office products are you experienced with?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Singapore?
• How many years' experience do you have as a Customer Service Executive?
• What's your expected monthly basic salary?
• Do you have experience working with logistics, freight & delivery services?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?