Customer Service Executive (IT Industry)

AlwaysHired; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology support company in Singapore is seeking a dedicated sales administrative support professional to ensure efficient processes and customer satisfaction. The role involves assisting in sales quotations, maintaining documentation, and developing strong customer relationships. Candidates should possess a GCE 'O' Level qualification and 2-3 years of customer service experience, preferably in IT. A proactive mindset and teamwork skills are essential. This position offers a supportive work culture with training opportunities.

Benefits

Comprehensive training and development opportunities

Supportive culture with work-life balance

Flexible working arrangements

Qualifications

• 2 to 3 years of customer service experience, preferably in IT or System Integration.
• Strong customer-centric mindset.
• Meticulous and proactive work approach.

Responsibilities

• Provide sales administrative support to ensure customer satisfaction.
• Assist Account Managers in preparing sales quotations.
• Track and follow up on tender progress and updates.

Skills

Customer service experience

Communication skills

Problem-solving skills

Teamwork

Education

GCE 'O' Level qualification

Job description

Provide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.

Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.

Respond promptly to customer requests regarding quotations, product information, and license or maintenance renewals.

Verify pricing details and coordinate with the Purchasing team for the issuance of purchase orders.

Process confirmed sales orders and ensure all related documentation is properly maintained.

Liaise with the Operations team to coordinate deliveries and address customer delivery requirements.

Escalate maintenance or support‑related issues to the relevant teams for timely resolution.

Collaborate closely with Account Managers to support business objectives and sales performance targets.

Maintain systematic documentation and ensure data integrity within the company’s systems.

Support Account Managers in tender preparation, liaising with suppliers and technical teams as required.

Track and follow up on tender progress and status updates.

Develop and sustain strong relationships with customers to identify additional business opportunities and contribute to revenue growth.

Perform other administrative tasks and ad‑hoc duties as assigned by the management.

Requirements

• Minimum GCE ‘O’ Level qualification with 2 to 3 years of customer service experience, preferably within the Information Technology or System Integration industry.
• Strong customer‑centric mindset with excellent communication and problem‑solving skills.
• Meticulous, proactive, and able to work effectively in a team‑oriented environment.
• Professional and collaborative office setting.
• Supportive culture with work‑life balance and flexible working arrangements.
• Comprehensive training and development opportunities provided.