Customer Service Executive Freight

SATSACO GROUP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is looking for an experienced logistics coordinator to manage airfreight operations. Responsibilities include booking, shipment tracking, and preparing documentation. Candidates should possess over 5 years of experience in freight forwarding, especially in airfreight. Strong documentation and customer service skills are essential, as well as the ability to multitask in a fast-paced environment. Join us for a fulfilling career with permanent shifts and growth opportunities.

Qualifications

• 5+ years in freight forwarding/logistics, preferably airfreight.
• Proven strong skills in documentation and billing.
• Customer service competency with multitasking capability in fast-paced settings.

Responsibilities

• Handle bookings, shipment tracking, and client updates.
• Coordinate with carriers, vendors, and internal teams.
• Prepare airfreight documents and process billing.
• Resolve customer issues and assist sales follow-ups.
• Maintain accurate records for smooth operations.

Skills

Strong documentation skills

Customer service skills

Multitasking ability

Job description

📍 Changi | Permanent Shifts + Rotating Weekend Duty | 💰 Up to $4,000 + Allowances

Where precision meets speed — and every shipment counts.

Why Join Us

• Permanent shifts: AM (8:30am–6:00pm), PM (2:00pm–10:00pm) – shift assignment based on business needs

• Rotating weekend duty with WFH allowance

• Stable logistics group with career growth opportunities

• Play a key role in time-critical airfreight operations

What You’ll Do

• Handle bookings, shipment tracking & client updates

• Coordinate with carriers, vendors & internal teams

• Prepare airfreight documents (MAWB, HAWB, DG, BL) and process billing

• Resolve customer issues and assist sales follow-ups

• Maintain accurate records for smooth operations

Requirements

• 5+ years in freight forwarding/logistics (airfreight preferred)

• Strong documentation, billing & customer service skills

• Able to multitask and thrive in a fast-paced environment

Apply now and be a key part of keeping shipments moving efficiently!