Customer Service Executive

JSIT for WST (Wholesale Trade) by Singapore Business Federation (SBF); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wholesale trade company in Singapore seeks a Customer Service Executive. This role involves managing sales orders, addressing customer inquiries, and maintaining sales records. The ideal candidate will demonstrate strong administrative skills and proficiency in English, with additional language skills in Chinese (Mandarin) and Bahasa Melayu being a plus. This position is open to Singapore Citizens and Permanent Residents only, and the company ensures that only shortlisted candidates are contacted for potential interviews.

Qualifications

• Must be able to handle customer inquiries and requests efficiently.
• Proficiency in data entry and maintaining sales records is essential.
• Candidates should be fluent in English and at least one other language.

Responsibilities

• Handle sales orders and ensure accuracy during order processing.
• Address customer inquiries and resolve issues promptly.
• Prepare sales reports and track performance against targets.

Skills

Data Entry

Sales - Handle Enquiries and Requests

Stock Taking

English

Chinese (Mandarin)

Bahasa Melayu

Job description

Overview

Our client is looking for a Customer Service Executive as a sales administrator in a meat factory typically supports the sales team by managing administrative tasks and ensuring smooth operations.

Responsibilities

• Order Processing: Handling sales orders, ensuring accuracy, and coordinating with logistics for timely deliveries.
• Customer Interaction: Addressing customer inquiries, resolving issues, and maintaining strong relationships.
• Sales Records Management: Keeping accurate records of sales contracts, invoices, and customer databases.
• Reporting: Preparing sales reports and tracking performance against targets.
• Support for Sales Team: Assisting with scheduling, travel arrangements, and promotional activities.
• Compliance: Ensuring adherence to health, safety, and industry regulations.
• Handle administrative duties during day/night shifts, including weekends and public holidays.
• Manage day-to-day administrative tasks, including scheduling and reporting.
• Coordinate with production and warehouse teams for seamless operations.
• Handle customer inquiries and ensure timely communication.
• Monitor and update inventory records.
• Ensure adherence to company policies and public protocols.

Qualifications

• Job Skills: Data Entry, Sales - Handle Enquiries and Requests, Stock Taking
• Handle Requests
• Job languages: English, Chinese (Mandarin), Bahasa Melayu

We welcome applications from all qualified candidates. Please note: Due to work pass quota constraints, this position is open to Singapore Citizens and Permanent Residents only.

Only shortlisted candidates will be contacted directly by the hiring company for the role of Customer Service Executive-Day Shift ( Tuas) , which JSIT (WST) is posting on behalf of.