Customer Service Executive (Automotive - 5.25 days)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a proactive Customer Service Executive to enhance customer experiences. The role involves improving service metrics, utilizing customer feedback for action plans, and designing initiatives that personalize service. Ideal candidates will be driven by data to shape smarter strategies while maintaining high service standards. A commitment to service excellence is essential.

Responsibilities

• Track and improve NPS and CSI scores, ensuring high service standards.
• Turn customer insights from feedback into action plans.
• Deliver reports and analytics to shape service strategies.
• Design customer engagement initiatives that enhance experiences.
• Review and refine service processes to enhance efficiency.

Job description

5 days + Alternative half Sat

Job Summary:

We’re looking for a proactive Customer Service Executive to elevate customer experience across our brands. You’ll own key service metrics like NPS and CSI, analyse real customer feedback, and collaborate with front-line teams to make every interaction exceptional.

Key Responsibilities:

1. Drive Service Excellence: Track and improve NPS and CSI scores, ensuring service standards stay consistently high.
2. Champion the Customer Voice: Turn customer insights from feedback and complaints into action plans that improve satisfaction and loyalty.
3. Data-Driven Decisions: Deliver meaningful reports and analytics that shape smarter service strategies.
4. Create Customer Delight: Design and execute customer engagement initiatives that add a personal touch to every service experience.
5. Enhance Efficiency: Review and refine service processes to boost productivity, compliance, and overall quality.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270