Customer Service Executive (Air) - Up to $2,700 – $3,000 +VB + AWS

Recruit Now; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is looking for a Customer Service Executive (Air) to provide excellent service to customers. The role requires at least 3 years of experience in the relevant industry and focuses on relationship building, negotiation skills, and problem-solving. The position offers a 5-day work week and is located at Changi. Attractive salary and benefits are provided, including performance bonus and annual wage supplement.

Qualifications

• Minimum 3 years experience in relevant industry.
• Proficient in building and maintaining customer relationships.

Responsibilities

• Provide professional service to customers daily.
• Negotiate rates and cargo space with airlines.
• Anticipate and solve problems for customers.

Skills

Customer relationship management

Negotiation skills

Problem-solving

Sales skills

Job description

Customer Service Executive (Air) – Up to $2,700 – $3,000 +VB + AWS

• 5 days work week (Monday- Friday,9am- 6pm)
• Working location: Changi
• Our company emphasises on good career progression.

Key Responsibilities

• Responsible for providing professional, excellent service to our customers on a daily basis by building and maintaining relationships; providing and responding to customers' needs on carriage availability and order status.
• Able to negotiate rates and cargo space with carriers/airlines.
• Proactively anticipating problems for customers using daily reporting functions.
• Facilitate win-win solutions during problem‑solving for both our customers and company by creating efforts through sales, scheduling, transportation and after sales service.
• Responsible for product knowledge and excellent communications with customers in securing the best carrier for cargo movements.
• Solicit sales to established accounts through outbound calls to existing customers.
• Responsible for accurate order entry of orders, monitoring proper pricing, and monitoring/resolving any credit issues related to these orders.
• Responsible for maximizing loading and shipping methods for all orders.
• Participate in growth development and cross‑training efforts.
• Provide and maintain monthly administrative reports and personal metrics.
• Perform other duties as assigned.

Requirement

• Minimum 3 years experience in relevant industry