Customer Service Executive

GAN TECK KAR INVESTMENTS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is hiring for a customer service role. The position involves order processing, maintaining customer relationships, and providing support. Candidates should have a diploma and relevant experience, displaying a customer-oriented approach with excellent communication skills.

Benefits

In-house staff canteen with meals provided

Access to a fully equipped in-house gym

Exclusive staff discounts

Qualifications

• At least one year of experience in customer service preferred.
• Excellent phone/email etiquette skills.
• Can work independently in a fast-paced environment.

Responsibilities

• Prepare sales orders, delivery orders, invoices and documents.
• Attend to customer queries with professional service.
• Ensure timely execution of customers’ orders.

Skills

Interpersonal skills

Communication skills

Problem solving

Customer-oriented

Education

Diploma in any relevant discipline

Job description

Why Join Us?

• 44-hour work week, 5 days
• In-house staff canteen with meals provided
• Convenient location, just a short walk from Tuas Link MRT
• Exclusive staff discounts
• Access to a fully equipped in-house gym
• Immediate hiring, start work right away!

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision