Customer Service Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics-focused company in Singapore is seeking to hire for order processing. The candidate will collaborate with customers to ensure accuracy and coordinate with production and logistics teams for a smooth delivery process. Responsibilities include managing inventory levels, responding to customer inquiries, and assessing performance metrics. Strong communication and analytical skills are essential for achieving business objectives while maintaining customer satisfaction. The role offers a dynamic work environment in a critical logistics function.

Qualifications

• Proven experience in order processing and customer service.
• Strong analytical skills to monitor and define KPIs.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Process incoming orders accurately and collaborate with customers.
• Coordinate with production teams for order scheduling.
• Maintain optimal inventory levels to meet customer demand.
• Ensure timely delivery by coordinating shipping and logistics.
• Respond to customer inquiries promptly through various platforms.
• Monitor KPIs related to order fulfillment and analyze data.
• Address customer concerns in a professional manner.
• Maintain accurate records in the CRM system.

Job description

1. Job description:

2. Process incoming orders accurately and in a timely manner. Collaborate with customers to ensure order accuracy.

3. Coordinate with production teams to schedule and prioritize orders. Monitor production schedules to align with order delivery commitments.

4. Maintain optimal inventory levels to meet customer demand. Collaborate with the warehouse team to manage stock levels efficiently.

5. Work closely with purchasing to ensure timely delivery of raw materials and components. Communicate production requirements and coordinate with purchasing.

6. Coordinate shipping and logistics activities to ensure on-time delivery. Collaborate with logistics partners to optimize transportation and reduce lead times.

7. Respond promptly to customer inquiries via phone, email, chat, or social media platforms.

8. Communicate order status and any potential delays to customers. Respond promptly to customer inquiries regarding order fulfillment.

9. Define and monitor key performance indicators (KPIs) related to order fulfillment. Analyze data to identify trends and areas for improvement.

10. Pay notice on frequent changes shipment, payment delays and raw materials re-adjustment qty if any.

11. Address customer concerns, complaints, and service issues in a professional and empathetic manner.

12. Maintain accurate records of customer interactions, transactions, and order details in the Customer Relation Management CRM system.

13. Generate reports and analyze data to track customer satisfaction metrics and performance trends.

14. Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and achieve business objectives.

15. Quarterly Review Estimate, QRE – sales revenue projections update monthly with customers forecast

16. Ad-hoc duties by superior or management