Customer Service Executive

PESTBUSTERS PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A pest control service provider in Singapore is seeking a driven individual to join its Client Success department. The role focuses on planning manpower resources, coordinating job schedules, and ensuring adherence to quality standards. Key responsibilities include customer interaction and complaint resolution. Ideal candidates will have at least 2 years of experience in the pest control industry, strong communication skills, and preferably hold a diploma. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Minimum 2 years of relevant experience in pest control or related service industry.
• Familiarity with ERP systems is an advantage.
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus.

Responsibilities

• Plan and deploy daily manpower resources according to weekly schedules.
• Coordinate contractual and ad hoc job schedules as part of the Client Success department.
• Handle and resolve customer complaints via phone and email.

Skills

Customer service

Problem-solving

Communication skills

Interpersonal skills

Education

Diploma or tertiary qualification

Tools

ERP systems

Job description

Key Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Coordinate both contractual and ad hoc job schedules as part of the Client Success department
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
• Serve as the Quality Management Representative to maintain ISO compliance
• Act as the Single Point of Contact for clients within the assigned zone
• Respond to customer enquiries and provide timely resolutions
• Execute billing-related activities
• Collaborate with Area Managers to meet operational KPIs
• Handle administrative tasks alongside other team members
• Perform any other related duties as assigned by immediate superior

Key Result Areas (KRAs):

• Timely and effective manpower deployment
• High customer satisfaction through proper handling of feedback
• Compliance with ISO 9001 QMS standards
• Accurate job scheduling and billing
• Achievement of operational productivity targets
• Strong coordination and communication within internal teams and with clients

Requirements:

• Minimum 2 years of relevant experience in pest control or a related service industry
• Preferably holds a diploma or tertiary qualification
• Familiarity with ERP systems is an advantage
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
• Results‑oriented, self‑driven, and able to work independently
• Strong interpersonal, presentation, and communication skills
• Sociable and proactive in client engagement