Customer Service Executive

HT 1 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty and spa provider in Singapore is looking for a Customer Service Representative. The role involves providing professional customer support, managing incoming calls and emails, maintaining customer satisfaction, and performing administrative duties related to point-of-sales processes. Candidates should have good communication skills, be customer-oriented, and prior experience in the beauty & spa industry is a plus. Interested applicants can apply via email or WhatsApp.

Qualifications

• Professional looking and well-groomed.
• Prior experience in the beauty & spa line is advantageous.
• Excellent in handling difficult customers.

Responsibilities

• Provide professional customer support.
• Manage all incoming calls and emails.
• Gather customer satisfaction levels and feedback.

Skills

Customer Service orientation

Communication skills

Calm under pressure

Computer literacy

Job description

JOB DESCRIPTIONS:

• Provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude towards customers always.
• Attending and communicating promptly to customer’s needs and queries.
• Manage all incoming calls and emails.
• Administrative duties including point-of-sales processes.
• Gather customer satisfaction levels and feedback on customer services for continuous improvement.
• Provide feedback on the efficiency of the operations and customer service process.
• Carry any other ad-hoc duties when required or assigned by The Management / Branch Manager.

JOB QUALIFICATIONS:

• Professional looking and well-groomed.
• Good and precise communication skills.
• Customer Service oriented and passionate about serving customers.
• Prior experience in the beauty & spa line would be advantageous.
• Ability to stay calm and excellent in handling difficult customers.
• Must be computer literate, e.g. MS office.

Working Locations: Various outlets within Singapore

Interested candidates who wish to apply for the advertised position, please send in your resume to [e-mail] or WhatsApp [phone].