Customer Service Executive

CPG FACILITIES MANAGEMENT PTE LTD; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A facilities management company in Singapore is seeking a Customer Service Executive to provide excellent service and respond to inquiries. This role requires good communication skills and basic computer literacy; training is provided, so no prior experience is necessary. Ideal candidates should be able to work in a fast-paced environment and on rotating shifts, including weekends and public holidays. Join a dynamic team and enhance your customer relations skills in this exciting position.

Qualifications

• Proficient in written and conversational English; knowledge of mother tongue is a plus.
• Must possess basic computer literacy and be able to work in a fast-paced environment.
• No prior experience required; training will be provided.

Responsibilities

• Formulate resolution and respond to inquiries in a timely manner.
• Provide excellent customer service to callers.

Skills

Good communication skills

Telephone skills

Interpersonal skills

Customer relations/service skills

Proficient in English

Basic computer literacy

Tools

Microsoft Office

Job description

Overview

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements

• Good communication, telephone, interpersonal and customer relations/service skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
• Must possess basic computer literacy and knowledge in Microsoft Office.
• Able to work in a fast-paced environment due to high volume of inquiries.
• No working experience is welcome to apply as on-the-job training will be provided.
• Must be able to work 5 days' work week (including weekends & public holidays) on rotating shift (shift allowance being provided accordingly).

Working Location

• Woodlands North Coast