Customer Service Delivery Lead | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

A leading staffing services company in Singapore is seeking a skilled Delivery Manager to lead client projects in the customer service sector. The successful candidate will oversee large teams, ensuring high-quality service delivery and fostering innovation. Ideal applicants should have a degree in IT or Business Management and at least 12 years in complex technology delivery, particularly within the telecommunications industry.

Qualifications

• Minimum 12 years of complex delivery experience, including leading teams of technology professionals.
• Proven experience in customer service delivery, particularly in the telecommunication industry.
• Expertise in managing large-scale projects with a focus on operational excellence.

Responsibilities

• Lead complex technology delivery programs as the primary contact for technology work at each account.
• Provide functional and/or technical expertise to define the best path to achieve client outcomes.
• Ensure compliance with client requirements and internal standards.

Skills

Leadership

Stakeholder management

Communication skills

Operational excellence

Technical delivery

Education

Degree in Information Technology, Business Management, or related field

Tools

SAP

Salesforce

Oracle

Custom development

Integration

Cloud technologies

Job description

Lead delivery for elite clients in customer service projects, ensuring high-quality service delivery and driving operational excellence. This role requires managing large teams, overseeing end-to-end client delivery, and fostering continuous improvement and innovation in service delivery.

Job Responsibilities

• Lead complex technology delivery programs as the primary contact for technology work at each account.
• Provide functional and/or technical expertise to define the best path to achieve client outcomes.
• Navigate delivery challenges, finding solutions collaboratively to achieve business outcomes.
• Oversee end-to-end client delivery for strategic accounts in the telecommunication industry.
• Lead cross-functional teams to achieve project milestones and deliver exceptional results.
• Ensure compliance with client requirements and internal standards.
• Drive continuous improvement and innovation in delivery services.
• Build and maintain solid relationships with stakeholders to ensure client satisfaction.

Job Qualifications

• Degree in Information Technology, Business Management, or a related field.
• Minimum 12 years of complex delivery experience, including leading teams of technology professionals.
• Proven experience in customer service delivery, particularly in the telecommunication industry.
• Proven track record in complex system integration technology delivery and large-scale production operations programs.
• Experience across multiple technology platforms such as SAP, Salesforce, Oracle, custom development, integration, and cloud.
• Expertise in originating and shaping client solutions during the sales phase.
• Expertise in managing large-scale projects with a focus on operational excellence.
• Solid leadership and stakeholder management skills.
• Senior client executive engagement and superior communication skills.

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