Customer Service Coordinator – Order Fulfillment / Spare Parts | AMK - Up to $4k [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a customer support professional in Singapore. The successful candidate will manage customer orders, respond to inquiries, and liaise with various departments to ensure timely execution. A degree or diploma and at least 3 years of experience in a relevant field are required. You should also be able to work after hours when necessary. This role offers a salary between $2,500 - $4,000 depending on experience.

Qualifications

• At least 3 years of relevant working experience.
• Ability to work after office hours when required.
• Experience in managing multiple projects with short deadlines is an advantage.

Responsibilities

• Provide good customer support to corporate customers.
• Respond promptly to customer inquiries and requests.
• Prepare and submit quotations to customers.
• Maintain records of spare parts price lists.
• Coordinate with customers and internal departments for order fulfillment.

Skills

Customer support

Order management

Communication skills

Project management

Education

Degree or Diploma

Job description

• Working days: Monday - Friday 830am to 530pm
• Working Location: Ang Mo Kio
• Salary: $2,500 - $4,000 (depend on exp)

Job Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Job Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position
• Able to work after office hours when required
• Experience in managing multiple projects/engagements with short deadlines is an advantage