Customer Service Coordinator

CROWN WORLDWIDE PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable logistics company in Singapore is seeking a Customer Service Intern to support their customer service team. The intern will assist with daily customer interactions, logistics coordination, and administrative tasks while learning about logistics operations and best practices in customer service. This role provides hands-on exposure to logistics service delivery and cross-functional collaboration. Ideal candidates are NITEC holders with good communication skills and a willingness to learn in a fast-paced environment.

Qualifications

• Basic written and verbal communication skills.
• Willingness to learn and work in a fast-paced, team-based environment.
• Positive attitude, reliability, and eagerness to develop customer service and logistics knowledge.

Responsibilities

• Assist as a first point of contact for customers handling enquiries via phone and email.
• Support logistics coordination activities such as shipment scheduling and documentation.
• Maintain customer records and documentation in customer service systems.

Skills

Communication skills

Customer service mindset

Attention to detail

Teamwork

Education

NITEC / Higher NITEC / Diploma in Logistics, Business Administration, or related field

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

As a Customer Service Intern in the Information Management division of Crown Worldwide Singapore, you will support the customer service team in delivering reliable and professional service to our clients. You will assist with daily customer interactions, logistics coordination, and administrative tasks while learning about logistics operations and customer service best practices.

This internship provides hands‑on exposure to logistics service delivery, customer relationship management, and cross‑functional collaboration in a multicultural environment.

Key Responsibilities

• Assist as a first point of contact for customers by handling basic enquiries, updates, and service requests via phone and email.
• Support logistics coordination activities such as shipment scheduling, documentation preparation, and shipment tracking.
• Provide customers with accurate information on Crown’s logistics services and processes under team guidance.
• Maintain polite, professional, and customer‑focused communication at all times.
• Help monitor service progress and flag potential delays or service issues to senior team members.
• Update and maintain customer records and documentation in customer service systems.
• Demonstrate Crown’s Values in all interactions with customers and colleagues.
• Support service improvement initiatives by identifying recurring issues or improvement opportunities.
• Work closely with operations and internal teams to support customer requirements.

Required Competencies

Communication

Communicates clearly and professionally in verbal and written forms. Listens actively and follows guidance when responding to customers.

Customer Service

Demonstrates a helpful and approachable attitude. Willing to learn how to handle customer needs effectively and professionally.

Quality & Learning Mindset

Pays attention to detail and strives to produce accurate work. Open to feedback and committed to learning and continuous improvement.

Qualifications & Requirements

• NITEC / Higher NITEC / Diploma in Logistics, Business Administration, or a related field.
• No prior full‑time experience required; exposure to customer service or logistics is an advantage.
• Basic written and verbal communication skills.
• Willingness to learn and work in a fast‑paced, team‑based environment.
• Comfortable using Microsoft Office (Outlook, Word, Excel).
• Positive attitude, reliability, and eagerness to develop customer service and logistics knowledge.
• Basic understanding of logistics, freight forwarding, warehousing, or relocation services is a plus, but not required.