Customer Service Coach & CSAT Driver - AWS + Bonus

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Officer to manage customer communications via calls, emails, and chats. The ideal candidate will have relevant experience and a diploma, providing training and coaching to retail agents while ensuring compliance with data privacy policies. The role offers a salary ranging from $2500 to $2800, along with AWS and variable bonuses.

Benefits

AWS

Variable Bonus

Qualifications

• Relevant working experience is required.

Responsibilities

• Manage inbound and outbound calls, emails, and live chats.
• Resolve customer complaints promptly.
• Provide coaching and support to retail agents.
• Monitor key performance indicators and prepare reports.
• Ensure compliance with data privacy policies.

Education

Diploma

Job description

A leading HR advisory firm in Singapore is looking for a Customer Service Officer to manage customer communications via calls, emails, and chats. The ideal candidate will have relevant experience and a diploma, providing training and coaching to retail agents while ensuring compliance with data privacy policies. The role offers a salary ranging from $2500 to $2800, along with AWS and variable bonuses.