Customer Service Center (Part time)

KENTUCKY FRIED CHICKEN MANAGEMENT PTE LTD; Serangoon Garden Circus; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading food service company in Singapore is seeking a Guest Services Associate. The role involves answering customer inquiries, managing orders, and performing data entry. Ideal candidates should have strong customer service skills, be adept with Microsoft Excel, and be open to flexible working hours. Initial training will be in-office, with work-from-home options available later.

Benefits

Flexible shift hours

Work from home option after training

Qualifications

• Strong communication skills to handle guest inquiries.
• Ability to work flexible hours as required.
• Experience with data entry and reporting.

Responsibilities

• Answer inbound calls and resolve customer inquiries.
• Log orders and manage guest interactions effectively.
• Perform data entry and maintain guest records.

Skills

Customer service skills

Efficiency in order management

Proficient in Microsoft Excel

Tools

Linux-based tools (e.g., PuTTY)

Job description

Flexi shift hours (min 4hrs/day).

Initial 3-6 months in office (adjustable based on progress).

WFH possible later (after systems & workflow familiarity).

Max 35hrs/week (per FHR guidelines).

Key Responsibilities

• Guest Services & Enquiry Handling: Answer inbound calls from guests in a professional and timely manner, Resolve customer enquiries related to orders, feedback, or promotions efficiently, Guide customers through our online ordering platforms.
• Order Logging & System Use: Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions, Enter orders and guest feedback accurately into the system.
• Data Entry & Reporting: Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations, Assist in maintaining accurate guest records and operational trackers.
• Interdepartmental Coordination: Provide clear, updated information on products, menu items, and promotions to guests, Liaise with relevant teams to escalate unresolved issues where necessary.
• Refund & Shift Operations: Submit and log customer refunds as per guidelines, Support shift-based administrative tasks as assigned.