Customer Service Center (Call Centre - Part time)_

KENTUCKY FRIED CHICKEN MANAGEMENT PTE LTD; Serangoon Garden Circus; Hybrid; SGD 20,000 - 60,000; Part time

Job summary

A leading fast-food company in Singapore is seeking individuals for guest services roles. You will handle guest inquiries, manage orders, and perform data entry using internal systems. The position offers flexible shifts with a maximum of 35 hours per week. Experience in customer service and proficiency in tools like Microsoft Excel are required.

Benefits

Flexible work hours

Work from home options after initial training

Qualifications

• Experience in customer service or guest handling.
• Strong communication skills and ability to resolve issues quickly.
• Familiarity with data entry tasks.

Responsibilities

• Handle guest inquiries professionally via inbound calls.
• Log customer feedback and orders accurately using internal systems.
• Coordinate with teams to resolve guest issues.

Skills

Customer service

Communication skills

Proficiency in Microsoft Excel

Tools

Linux-based tools

Microsoft Excel

Job description

• Flexi shift hours (min 4hrs/day).
• Initial 3-6 months in office (adjustable based on progress).
• WFH possible later (after systems & workflow familiarity).
• Max 35hrs/week (per FHR guidelines).
  
  Key Responsibilities

Guest Services & Enquiry Handling

• Answer inbound calls from guests in a professional and timely manner

• Resolve customer enquiries related to orders, feedback, or promotions efficiently

• Guide customers through our online ordering platforms

Order Logging & System Use

• Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions

• Enter orders and guest feedback accurately into the system

Data Entry & Reporting

• Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations

• Assist in maintaining accurate guest records and operational trackers

Interdepartmental Coordination

• Provide clear, updated information on products, menu items, and promotions to guests

• Liaise with relevant teams to escalate unresolved issues where necessary

Refund & Shift Operations

• Submit and log customer refunds as per guidelines

• Support shift-based administrative tasks as assigned