Customer Service Call Center

Newspaper WordPress; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR service provider in Singapore is seeking a Customer Service / Call Center Executive to join their team. The ideal candidate will handle inbound customer calls, providing information and solutions professionally. Qualifications include at least GCE 'O' Level or Diploma, strong communication skills in English, and preferably prior experience in customer service. This full-time position offers a salary between SGD 2,300 – SGD 3,000 per month along with performance bonuses and medical benefits.

Benefits

Performance Bonus

Medical Insurance

Annual Leave

Qualifications

• Prior experience in a call center or customer service environment is preferred.
• Able to work on rotational shifts, including weekends/public holidays if required.
• Additional languages are a plus.

Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely manner.
• Provide accurate product/service information to customers.
• Handle complaints, troubleshoot issues, and elevate complex cases when necessary.

Skills

Strong verbal communication skills in English

Familiar with Microsoft Office and CRM tools

Patient and empathetic

Education

Minimum GCE ‘O’ Level or Diploma in any discipline

Job description

📞 Customer Service / Call Center Executive – Job Vacancy at PERSOLKELLY Singapore Pte Ltd | Singapore 🇸🇬 | Customer Service Call Center

Company: PERSOLKELLY Singapore Pte Ltd

Location: 50 Raffles Place, #07-01 Singapore Land Tower, Singapore 048623

Position: Customer Service / Call Center Executive | Customer Service Call Center

Job Type: Full-Time | On‑Site / Hybrid Available

Industry: Staffing & Recruitment / Customer Service

Salary: SGD 2,300 – SGD 3,000 per month

Benefits: Performance Bonus, Medical Insurance, Annual Leave

Customer Service Call Center

📝 Job Description

PERSOLKELLY Singapore, one of Asia‑Pacific’s leading HR service providers, is looking for Customer Service / Call Center Executives to join our client‑facing support team. You will be the first point of contact for customers, handling inbound calls and providing information, assistance, and solutions in a professional and courteous manner. This is an excellent opportunity for candidates passionate about customer experience, communication, and problem‑solving in a dynamic environment.

🎯 Job Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely manner
• Provide accurate product/service information to customers
• Handle complaints, troubleshoot issues, and elevate complex cases when necessary
• Record and update customer interactions in CRM systems
• Follow up on unresolved issues to ensure resolution and customer satisfaction
• Maintain knowledge of company services, promotions, and policies
• Meet daily, weekly, and monthly KPIs (calls handled, resolution rate, etc.)
• Support cross‑functional teams when required (email support, live chat, etc.)

🎓 Education & Qualifications

• Minimum GCE ‘O’ Level or Diploma in any discipline
• Prior experience in a call center or customer service environment is preferred
• Strong verbal communication skills in English (additional languages are a plus)
• Familiar with Microsoft Office and CRM tools
• Patient, empathetic, and a good listener
• Able to work on rotational shifts, including weekends/public holidays (if required)

💰 Salary & Benefits

• Monthly Salary: SGD 2,300 – SGD 3,000
• Performance‑based incentives and bonuses
• Medical and dental insurance
• Paid annual and medical leave
• Career progression within a multinational organization
• On‑the‑job training and development

📩 How to Apply

Send your resume to: [e-mail]

Visit: www.persolkelly.com.sg

Walk‑ins not accepted. Only shortlisted candidates will be contacted.

❓ FAQs

Q: Is prior experience required? Preferred, but fresh graduates with good communication skills are welcome.

Q: Are shifts flexible? Some roles require rotational or weekend shifts. Details provided upon interview.

Q: Can foreigners apply? Yes, with valid work authorization or permit.

Join PERSOLKELLY Singapore and build a rewarding career in customer service—apply today!