Customer Service Associate

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking customer service professionals for a role that involves handling requests & feedback via various communication channels. This position requires a minimum diploma and experience in customer service. Responsibilities include maintaining records in the CRM, adhering to protocols, and supporting process improvements. This position starts as a 2-month contract with potential for permanent placement.

Qualifications

• Minimum Diploma qualification.
• Experience in Customer Service.

Responsibilities

• Handle customer requests, compliments, and feedback via email and calls.
• Respond to customer communications professionally.
• Maintain accurate records of all interactions in the CRM system.
• Adhere to call handling protocols and meet performance metrics.
• Liaise with internal departments to gather information.
• Coordinate with teams to ensure timely follow-up.
• Monitor case progress and send reminders when necessary.
• Identify process improvement opportunities.
• Support projects and perform ad hoc duties as directed.

Skills

Customer Service Experience

Communication Skills

Education

Diploma

Job description

2 Months Contract to Permanent Headcount! Location: Queenstown

Job Responsilibities:

• Handle customer requests, compliments, and feedback via email, social media, and inbound/outbound calls.
• Respond to customer communications professionally, following SOPs and approved templates.
• Maintain accurate records of all interactions in the CRM system.
• Adhere to call handling protocols and meet performance metrics such as response time and resolution rate.
• Liaise with internal departments to gather information and resolve cases.
• Coordinate with relevant teams to ensure timely follow-up and closure.
• Monitor case progress and ensure SLAs are met; send reminders when necessary.
• Identify process improvement opportunities to enhance customer experience.
• Support projects and assignments; perform ad hoc duties as directed by the Team Leader.

Requirements

• Minimum Diploma qualification.
• Experience in Customer Service.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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