Customer Service Associate

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing solutions provider in Singapore seeks a Customer Service Representative to ensure service excellence and customer satisfaction in their Contact Centre. The role involves handling enquiries through calls, live chats, and emails, resolving complaints at the first point of contact. Candidates with a Diploma or degree are preferred, but those without experience are also welcome to apply. Strong communication skills and a team-oriented attitude are essential.

Qualifications

• Relevant experience in customer service preferred.
• Candidates without prior experience may apply.

Responsibilities

• Attend to enquiries from calls, live chats, and emails.
• Resolve complaints at first touchpoint resolution.
• Update customer interaction information in CRM.

Skills

Good interpersonal and communication skills

Pleasant and cheerful disposition

Comfortable chatting through typing

Team player

Education

Diploma/degree holder

Job description

Overview

Contract Duration: 12 Months

Job Purpose

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats/emails in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Our Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred
• Comfortable chatting through typing via live chat system with financial representatives
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• A team player who works well in a dynamic environment
• Candidates without prior experience may apply

Interested candidates, please submit your curriculum vitae (CV) directly through the official PERSOLKELLY GO platform.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin