Customer Service Assistant (Contract)

FUJIFILM Electronic Materials (Singapore) Pte. Ltd.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading electronics materials company in Singapore is seeking a Customer Service Assistant to enhance customer satisfaction and manage communications with stakeholders. The ideal candidate should have a diploma and 1-2 years of experience, along with strong customer service and communication skills. This role is a fixed term contract based at the Bencoolen office.

Qualifications

• 1-2 years of relevant experience in customer service.
• Strong customer communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and improve customer satisfaction through coordination.
• Process customer accounts and maintain records.
• Handle placement of orders and delivery adjustments.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organization of work

Teamwork

Education

ITE/Diploma

Tools

MS Office Applications (Excel, Word, PowerPoint)

ERP systems

Job description

A fantastic opportunity to contribute to grow the business at FUJIFILM Electronic Materials!

As Customer Service Assistant for FUJIFILM Electronic Materials (Singapore) Pte Ltd, you will manage and improve customer satisfaction through coordination of relevant stakeholders within the organization and subsequent effective communication to external stakeholders. Work closely with various internal and external departments including Sales, Logistics, Quality and EHS on policies and procedures and situation updates for customer service excellence.

Principal Duties and Responsibilities:

• Start and maintain customer accounts by recording account information.

• Maintain records of customer interactions (build relationships, they will be loyal to the company) .

• Process customer accounts, and file documents.

• Prepare product or service reports by collecting and analyzing customer information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Handle placement of orders and delivery date adjustment.

• Feedback to Sales Team on forecast accuracy.

• Coordinate with different functional departments and members.

• Collaborate and support any integrations projects across the department to ensure seamless data and process integration.

• Performs other duties as assigned by Assistant Logistic & Customer Service Manager

Experience, Qualification and other information

· ITE/Diploma holder with 1-2 years of relevant experience

· Possess good customer service & communication skills.

· PC literate: MS Office Applications such as Excel, Words, PowerPoint , Adobe and ERP systems

· Mature, self-motivated, a team player and can work independently.

· Able to handle a fast-paced environment.

· This role is a fixed term contract role and will be based at Bencoolen office.

Skills and Abilities / Core Competencies

Technical & Behavioral Competencies (Management)

• Technical Expertise and Problem-Solving Skills

• Personal Commitment

• Organization of Work

• Communication

• Social Skills

• Cooperation

Job Related Competencies

• Customer Orientation

• Creativity / Innovation

• Willingness to Learn / Flexibility