Customer Relationship Management Specialist

ACROMETA LIFESTYLE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading internet platform company in Singapore seeks a Platform Operation Manager to oversee daily operations, manage user interactions, and execute marketing strategies. The role requires a Bachelor's degree and 1-4 years of operational experience, preferably in B2B e-commerce. Ideal candidates will possess strong data analysis skills, be proficient in relevant software, and be fluent in both English and Mandarin. This position requires the ability to multitask and work in fast-paced environments.

Qualifications

• 1-4 years of experience in internet platform operations, preferably with B2B e-commerce or cross-border trade experience.
• Experience in user operations, event planning, or customer service.
• Fluent in English and Mandarin, with fluency in spoken and written communication.

Responsibilities

• Responsible for daily operations and monitoring platform features.
• Plan and execute online marketing campaigns to boost user engagement.
• Analyze platform operation data and develop optimization strategies.
• Provide training and support to new users and assist with technical issues.

Skills

Service Orientation

Microsoft Office

Data Quality

Online Marketing

Event Planning

Customer Service Experience

Education

Bachelor's degree or above in Marketing, Business Administration, International Trade or related fields

Tools

Excel

Google Analytics

Microsoft Office software

Job description

Roles & Responsibilities

Platform Operation Management

• Responsible for the platform's daily operations and monitoring the normal functioning of all its features
• Manage user registration and enterprise authentication review processes to ensure quality and efficiency
• Handle user inquiries, complaints, and disputes to maintain a positive user experience
• Coordinate cross-departmental collaboration to optimize operational processes

Content and Activity Management

• Plan and execute online marketing campaigns to boost user engagement and participation
• Manage platform content updates, including procurement requirements, container pooling projects, and service provider information
• Maintain platform data quality to ensure information accuracy and timeliness

Data Analysis and Optimization

• Regularly analyze platform operation data (user growth, order volume, conversion rate, etc.)
• Develop and implement operational optimization strategies based on data analysis results
• Prepare operational reports to present key metrics and trends to management

User Support and Service

• Provide platform usage guidance and training for new users
• Assist users in resolving technical issues and business queries during usage
• Collect user feedback to drive product feature improvements

Partner Coordination

• Maintain good communication with service providers (freight forwarders, customs clearance, insurance, etc.)
• Coordinate vendor onboarding review and service quality monitoring
• Assist in managing complex business processes such as escrow transactions and container pooling projects

Job Requirements

Educational Background

• Bachelor's degree or above, preferably in Marketing, Business Administration, International Trade or related fields

Work Experience

• 1-4 years of experience in internet platform operations, with B2B e-commerce or cross-border trade platform experience preferred
• Experience in user operations, event planning, or customer service

Skill Requirements

• Proficient in using data analysis tools (Excel, Google Analytics, etc.)
• Possesses strong data sensitivity and analytical capabilities
• Excellent communication and coordination skills, capable of cross-departmental collaboration
• Fluent in English and Mandarin (spoken and written)
• Proficient in Microsoft Office software

Personal Qualities

• Strong sense of responsibility, meticulous in work, able to handle multiple tasks simultaneously
• Strong learning ability, capable of quickly adapting to new business and systems
• Strong service orientation and teamwork spirit
• Capable of working in fast-paced environments with strong stress resistance

Please send your resume to [e-mail]

Tell employers what skills you have

• Service Orientation
• Microsoft Office
• Aviation
• Escrow
• User Experience
• Data Quality
• Geography
• Online Marketing
• Event Planning
• Freight
• Optics
• Authentication
• Customer Relations
• International Trade
• Customer Service Experience