Customer Relationship Leader - Elevate Service & Retention

OneO2Plants Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A vibrant plant services company in Singapore is seeking a Customer Relationship Manager to lead the Customer Relationship Services team. In this full-time role, you will develop team members, manage customer escalations, and improve service operations. The ideal candidate has a diploma/degree and 3-6 years of experience in customer service, with at least 1-2 years in a leadership role. Join us and help make customers smile while driving retention and growth!

Benefits

Annual leave of 14 days

Monthly salary payment

Team building activities

Qualifications

• 3-6 years of customer service experience, preferably B2B.
• 1-2 years of team leadership or coaching experience.

Responsibilities

• Lead and develop the CRS team to deliver excellent service.
• Manage customer escalations with empathy and confidence.
• Collaborate with internal teams to resolve requests efficiently.
• Monitor service performance metrics and prepare reports.
• Support retention and identify growth opportunities.

Skills

Strong communication

Stakeholder management

Conflict resolution

Proactivity

Adaptability

Customer focus

Education

Diploma/Degree (or equivalent relevant experience)

Job description

A vibrant plant services company in Singapore is seeking a Customer Relationship Manager to lead the Customer Relationship Services team. In this full-time role, you will develop team members, manage customer escalations, and improve service operations. The ideal candidate has a diploma/degree and 3-6 years of experience in customer service, with at least 1-2 years in a leadership role. Join us and help make customers smile while driving retention and growth!